RETURNS AND CANCELLATIONS
We take great pride in 100% customer satisfaction. If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:
If you’re not satisfied with an item that you purchased on Maxima House, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. 20% restocking fee may apply.
You will be responsible for return shipping costs. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
In the unlikely event that an item you ordered arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 30 days after delivery of the item and it was shipped by a small parcel carrier (for example, if it was delivered by UPS or USPS). You will not be responsible for the shipping costs to return or replace the item.
Important note: if the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund. It’s critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
You will be required to submit photos of the damage. Note that the option to report damage or a defect may only appear for 30 days after delivery for items shipped by parcel and for 5 days after delivery for items shipped through a freight carrier or white glove service. You can find the type of delivery (parcel or freight) listed on your shipment confirmation email.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you You will receive a full refund if you cancel your purchase at least one (1) day prior to your scheduled shipping date.
No refunds or reselections are allowed after delivery or pickup of merchandise.